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Home»Tech

How Spotify is using AI to keep its 675 million users hooked

Dorcas OnasaBy Dorcas OnasaMarch 22, 2026 Tech No Comments5 Mins Read
Spotify, Users, AI
Photocredit: Shutterstock.com/Bangla press
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Spotify is making a calculated push deeper into artificial intelligence, and company executives are not shy about saying they believe it may be the most important thing the platform can do right now. With Apple Music, Amazon Music and YouTube Music all circling the same pool of subscribers and offering nearly identical song libraries, Spotify is trying to build something its rivals cannot easily copy and AI is at the center of that plan.

The Swedish streaming giant recently rolled out a direct integration with OpenAI’s ChatGPT, allowing users to link their Spotify accounts to the AI chatbot. Through the integration, listeners can ask for songs, albums, artists or podcast episodes based on mood, genre, memory or topic. Results appear inside ChatGPT and open directly in the Spotify app for playback.

Unlike a simple thumbs-up or thumbs-down, users can have a back-and-forth conversation with the AI to fine-tune what they are looking for a level of nuance that traditional recommendation engines have never been able to offer. Spotify says the integration is opt-in and that music or podcast content will not be shared with OpenAI for training purposes, a detail that carries weight in an industry still wrestling with questions about AI and copyrighted material.

Prompted playlists and the new era of personal music discovery

Alongside the ChatGPT tie-in, Spotify has also introduced its Prompted Playlist feature inside the app, which allows users to describe a feeling, a memory or even a specific vibe to generate a custom mix. Spotify’s leadership has described the feature as a kind of deep-focus mode for music discovery something more deliberate than asking an AI DJ what to play next, but still deeply personal.

The company’s interactive DJ feature, which launched in 2023, has already logged roughly 90 million users and accumulated more than four billion hours of listening time, according to Spotify’s most recent earnings report. That kind of engagement is exactly what Spotify needs as it faces mounting competitive pressure.

Why AI may be Spotify’s best answer to its biggest rivals

The core challenge Spotify faces is one that analysts have been watching closely: all the major streaming platforms essentially offer the same music. Apple Music, Amazon Music and YouTube Music pull from overlapping catalogs, and their recommendation engines are growing more sophisticated every year. Michael Pachter, a senior advisor at Wedbush Securities who has spent years covering the streaming industry, has compared the situation to the browser wars, noting that the catalogs at Amazon, Apple and YouTube are nearly identical to Spotify’s the same way Bing and Edge are nearly identical to Google.

The Google comparison is instructive. Google maintained its dominance not by having uniquely different search results but by layering in features that made switching feel costly and inconvenient. Spotify is trying to do the same thing through curated playlists built over years, integrations with more than 2,000 device types, and now AI tools that learn individual preferences at a granular level. Every new integration, from car dashboards to voice assistants to chatbots, makes the idea of leaving feel like more trouble than it is worth.

What Apple and Amazon are doing and why Spotify still has an edge

Apple Music has been gradually building AI into its platform. Its Playlist Playground beta feature allows users to tweak recommendations through chat-based interaction, and it recently added AutoMix, which uses AI to blend tracks by matching tempo, eliminating silence and adding crossfades.

Amazon Music launched its prompt-based Maestro playlist feature in mid-2024, letting users generate playlists using text or even emojis, though the tool remains in beta.

Both competitors are moving in the same direction as Spotify, but Spotify has a meaningful head start in terms of user data and product development.

The bigger picture: AI is already flooding the music catalog

Beyond the competitive dynamics between streaming services, there is a larger and more disorienting force reshaping the music world entirely. According to a recent Rothschild & Co Redburn report, text-to-music platforms are reportedly generating around seven million songs per day roughly equivalent to Spotify’s entire pre-AI catalog every two weeks.

That kind of volume raises a real question: if AI can generate endless music, what makes any one platform’s catalog valuable? Spotify’s answer, according to its co-CEO, is that the real asset is not the songs themselves it is the listener data that surrounds them. The company says it is building a dataset that has never existed before: one that maps the connection between language and music, shaped by hundreds of millions of listeners across different countries, cultures and contexts. That dataset, the argument goes, cannot simply be replicated by a large language model consulting a music encyclopedia.

For now, Spotify’s stock has slumped close to 20% over the past year. But analysts at Bank of America, who rate the shares a buy, noted after the most recent earnings call that Spotify appears positioned to use AI to strengthen its platform provided it moves fast enough.

Amazon Music Apple Music artificial intelligence chatgpt music streaming OpenAI Spotify streaming wars tech news YouTube Music
Dorcas Onasa

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